terms and conditions

1. Introduction

Welcome to Lady Roc ("we," "our," "us"). These Terms and Conditions govern your use of www.lady-roc.com (the "Website"). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website.

2. Use of the Website

  • You must be at least 18 years old or have parental/guardian permission to use our Website.

  • You agree to use the Website for lawful purposes only and not engage in fraudulent or harmful activities.

  • We reserve the right to suspend or terminate your access if you violate these Terms.

3. Intellectual Property

  • All content on this Website, including text, images, logos, and designs, is owned by or licensed to Lady Roc and is protected by intellectual property laws.

  • You may not copy, distribute, modify, or exploit any content without prior written permission.

4. Orders & Payments

  • By placing an order, you agree that all information provided is accurate.

  • Prices are listed in £ (Great British Pounds) and may be subject to change.

  • We reserve the right to refuse or cancel orders at our discretion.

  • Payments are processed through third-party providers. We do not store payment details.

5. Shipping & Returns

  • Shipping times may vary. Estimated delivery times will be provided at checkout.

  • If you are unsatisfied with a purchase, please review our return policy for details on refunds and exchanges.

6. Refund & Entry Policy (Applies to Members Clubs Events)

Guest List & Membership Requirement

  • This event is strictly guest list and members only—no general admission tickets.

  • All attendees must be pre-approved members or invited guests of an existing member.

  • All guests must be 21 years and over

Proof of Purchase & ID

  • Upon arrival, customers must present:

    • A valid government-issued ID (matching the booking name).

    • The confirmation email showing the order number, full name, and email address.

  • Entry will be denied if the email or name does not match the booking.

Additional Guests & Membership Approval

  • If a member purchases multiple tickets, each guest must:

    • Complete the membership form before the event.

    • Provide the referral name of the member who invited them.

  • Lady Roc reserves the right to review and approve all additional guests.

    • If a guest is not approved for membership, entry may be denied. We strongly recommend that parties apply before purchasing if unsure.

    • In such cases, a refund (minus £2.50 administration fee) will be provided for the rejected guest(s).

Strict Non-Transfer Policy

  • Tickets are non-transferable—they cannot be used by another person under a different name/email.

  • Guests must be on the official guest list with their correct name and details.

Refund Policy

  • Tickets are refundable only within 24 hours of purchase. After this period, all sales are final.

  • All refunds will be processed minus a £2.50 administration booking fee to cover transaction costs.

  • Customers who are intoxicated or not dressed appropriately as per the event’s dress code will be refused entry with no refund.

  • At our discretion, a discount code for a future booking may be offered instead of a refund.

Event Changes & Cancellations

  • Event Postponement: If the event is postponed, tickets will be valid for the new date or exchanged for a discount code.

  • Event Cancellation: If the event is canceled, a full refund (minus £2.50 admin fee) or a discount code for a future event may be offered.

  • Lineup Changes: The event lineup is subject to change, and changes do not qualify for refunds.

No Exceptions

  • Failure to provide both a valid ID and the correct booking confirmation will result in denied entry with no refund.

7. Limitation of Liability

  • We are not liable for any direct, indirect, or incidental damages resulting from your use of the Website or attendance at our events.

  • We do not guarantee that the Website will be error-free or uninterrupted.

  • While attending our events, we are not responsible for theft, violence, or any other unforeseen incidents.

8. Third-Party Links

  • The Website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

9. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which you can review.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date.

11. Dress Code

Smart attire is required for entry.
• No caps, hoods, tracksuits, or sportswear.
• Smart trainers are acceptable.
Trendy guests are encouraged to showcase their individuality.

  • 12. Contact Us
    For any questions or concerns regarding these Terms, please contact us

Lady Roc
Email: info@lady-roc.com
Website: www.lady-roc.com